July 1999

In July 1999, recognizing an opportunity to foster continuity, the Executive Committee of Montana West Economic Development designed the concept of the county port authority. This plan was subsequently authorized by the Flathead County Commissioners and the Flathead County Economic Development Authority was established. To ensure more equal community representation and collaboration, FCEDA’s board was comprised of leaders from across the county. Equally important, the County set in place the funding necessary for FCEDA to invest in economic infrastructure.

First Investment

FCEDA took action immediately and brokered its first significant investment in 1999. In partnership with the City of Kalispell, FCEDA purchased 63,000 square feet of the Gateway West Mall and secured a commitment from an inbound call center, Stream, to lease the space. Over the course of its time in the Flathead, Stream contributed nearly $70 million in annual payroll for 2,660 employees. In addition to pay and benefits, each new hire received120 hours of customer service training. Many went on to earn certifications from Microsoft and Cisco. When Stream opted to end its contract early, the call center paid $1.3 million to buy out its lease. The $1.3 million addressed 70% of the remaining building loan. The mortgage was paid off in full soon after. Stream was soon replaced by a new customer service center, Teletech. Teletech is still in operation providing hundreds of jobs, employee benefits and training. Overall, this initial investment stimulated commerce, supported maximum opportunities for employment, and advanced the general welfare and prosperity of Flathead County.

Investments Continued

After establishing the infrastructure to attract a local inbound call center, FCEDA turned its attention to other economic development opportunities. The organization continued to responsibly invest public funds into local projects that produced a strong return in job retention and creation, and in infrastructure to attract and retain business. FCEDA’s investments ranged from financially guaranteeing a paved road for a company relocating to the area to partnering with The Glacier Airport Enhancement and Retention Outreach (Glacier AERO) to secure new direct flights. In addition, FCEDA supports expansion assistance for small businesses provided by Montana West Economic Development, which has fostered job creation in numerous industries throughout the county. ​